refund Policy
Return & Refund Policy
At Maison Etherique, we are committed to creating a positive experience for all our customers. While we strive to ensure the quality and accuracy of every order, we recognize that certain circumstances may require a return, exchange, or refund. Our goal is to provide a transparent and supportive process that prioritizes your needs.
Returns
If you wish to return an item, you may do so within 30 calendar days of receiving your order. To ensure a successful return, the following conditions must be met:
The item should be unused, unworn, and in its original condition, with all tags attached.
It must be returned in its original packaging.
A proof of purchase, such as an order confirmation or receipt, must accompany the return.
How to Begin a Return
Starting a return is simple. Please reach out to us via email at info@maisonetherique.com or by phone at +971 4580 6862, and our team will guide you through the process. Once your return request is approved, we will provide you with all necessary instructions.
You have the flexibility to return items through the following options:
Shipping the Item: You can return the item by shipping it to our address using a courier service of your choice. Please note that customers are responsible for shipping costs for returns.
In-Person Returns: You may also return the item in person at any Maison Etherique location, regardless of where the purchase was originally made.
Our return mailing address is:
Ibn Battuta Gate, Office #901C, Offices Building, Dubai, United Arab Emirates.
We kindly request that items not be sent back without prior authorization, as unauthorized returns may not be processed.
Damaged, Defective, or Incorrect Items
At Miiraj, we take great care to ensure every order is fulfilled with precision. If you receive an item that is damaged, defective, or not what you ordered, please notify us immediately by email at info@maisonetherique.com or by phone at +971 4580 6862.
In such instances:
We will promptly arrange for a replacement or deliver the correct product at no additional cost to you.
Any shipping costs related to the replacement will be covered by Maison Etherique.
Your satisfaction is important to us, and we encourage you to contact us as soon as possible to resolve the issue.
Exceptions / Non-Returnable Items
While we strive to accommodate most return requests, there are certain items that cannot be returned or refunded. These include:
Sale or discounted items.
Gift cards.
Personalized or custom-made items.
Items that have been damaged, altered, or broken due to improper handling after delivery.
If you are uncertain about the eligibility of your item for a return, please don’t hesitate to contact us. Our team will be happy to assist you.
Exchanges
Our exchange process is designed to be as flexible as possible to meet your needs. Depending on the situation, exchanges may be handled in the following ways:
You may place a new order for the desired item after your return request has been approved and processed.
In certain cases, we may send you the replacement item directly, without requiring you to place a new order.
Please reach out to us to discuss the best exchange option for your situation, and our team will be delighted to assist you.
Refunds
Once we have received and inspected your returned item, we will notify you of the outcome of your refund request.
If approved, your refund will be processed to your original payment method.
Please note that it may take a few days for the refund to appear in your account, depending on your bank or payment provider.
We aim to process refunds promptly to minimize any inconvenience.
Our Commitment to You
At Miiraj, we value your trust and strive to offer a fair and compassionate approach to returns, exchanges, and refunds. Whether you are returning an item in person or by mail, our dedicated team is here to assist you every step of the way.
For further inquiries or assistance, please contact us via:
Email: info@Miiraj.com
Phone: +971 558593905
Mail: Ibn Battuta Gate, Office #901C, Offices Building, Dubai, United Arab Emirates
We deeply appreciate your understanding and look forward to serving you with care.